Introduction

Welcome to the website https://drugsanddevices.com/ (the "Website"). We are committed to protecting the privacy of individuals who visit or use our website and related services (Collectively, the "Platform").

This Privacy Policy sets forth the types of personal information we may collect from you, how we use, share, and protect that information, and your rights and choices with respect to your personal data.

Description of User and Acceptance of Terms

This Privacy Policy applies to all users who access, browse, or otherwise interact with our website, including but not limited to Visitors, Registered Users, and Subscribers (collectively, "Users").

By accessing or using the website and any of the services provided therein (collectively, the "Services"), or by otherwise affirmatively indicating your acceptance of this Privacy Policy, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy, together with our accompanying Terms of Use for the services provided on our website. If you do not agree to the terms of this Privacy Policy or the Terms of Use for the services, you must refrain from accessing or using the Services.

Definitions

• "Website" refers to our website located at https://drugsanddevices.com/, including all subdomains, content, and services offered through it.
• "User", "you", or "your" refers to any individual who accesses, browses, or uses the Website in any manner, including Visitors, Subscribers, and Registered Users.
• "Visitor": Any individual who accesses or browses the website without logging in to an account shall be considered a Visitor.
• "Subscriber" refers to any individual who has successfully registered for an account on the website and holds an active, valid subscription plan.
• "Registered User" means a User who has created an account on the Website and may access specific services, features, or content available only to account holders.
• "Personal Information" means any information that identifies, relates to, describes, or could reasonably be linked to a particular individual.
• "Non-Personal Information" refers to data that does not, on its own, identify a specific individual.

Information We Collect

Drugs and Devices Pharma Private Limited ("Company", "we", "us", or "our"), in providing our Services, collects and processes both personal and non-personal information, including but not limited to the following categories:

Personal Information

We may collect and process personal information that you voluntarily provide to us or that is otherwise necessary for the provision of our Services, including, but not limited to:

• Full name and title
• Email address
• Phone number and contact preferences
• Mailing address and shipping information
• Billing and payment information (credit card details, billing address)
• Professional information (if applicable, such as medical license numbers, healthcare provider credentials)
• Product inquiries and preferences
• Order history and purchase information
• Geolocation data
• Device identifiers and associated metadata
• Information provided in customer service communications

Health and Medical Information

As a pharmaceutical and nutraceutical company, we may collect limited health-related information when you:

• Request product information or samples
• Report adverse events or product complaints
• Participate in surveys or research
• Contact us regarding product usage or medical inquiries

Important: We handle all health-related information with the utmost care and in compliance with applicable health information privacy laws. We do not collect detailed medical records or comprehensive health histories through our website.

Non-Personal and Technical Information

We may also collect certain non-personal and technical data automatically through your use of the Services, such as:

• Browser type and version
• Internet Protocol (IP) address
• Device type and operating system
• Access times and referring URLs
• Interaction data, clickstream, and usage statistics
• Pages viewed, time spent on pages, and navigation patterns
• Search queries and product interests

How We Use Your Information

Legal Bases for Processing Personal Data

We process your personal data in accordance with applicable data protection laws and rely on one or more of the following legal bases:

• your explicit consent;
• the necessity of processing for the performance of a contract with you;
• compliance with our legal or regulatory obligations;
• the protection of your vital interests or those of another person; and/or
• our legitimate business interests, provided such interests are not overridden by your fundamental rights and freedoms.

Purposes of Processing

We use your personal data to operate, maintain, and improve our Services. This includes, but is not limited to:

• Processing and fulfilling orders for pharmaceutical, nutraceutical, and traditional medicine products
• Managing user accounts and customer relationships
• Processing payments and transactions securely
• Providing product information, educational materials, and customer support
• Responding to product inquiries, adverse event reports, and medical information requests
• Compliance with regulatory requirements (FDA, DCGI, and other health authorities)
• Conducting quality assurance and product safety monitoring
• Marketing communications (with your consent) about our products and services
• Delivering personalized content, product recommendations, and promotional offers
• Conducting market research and analytics to improve our products and services
• Preventing fraud, ensuring security, and protecting our legal rights
• Complying with legal obligations and responding to regulatory inquiries

How We Share Your Information

We do not sell, rent, or lease your personal information. However, we may share, transfer, or disclose it under the following circumstances:

• To Provide and Operate Our Services: We may share your information with trusted service providers who assist us in operating our Websites, Platform, and Services, including payment processors, shipping companies, IT service providers, and customer support vendors.
• Within Our Corporate Group: We may share your information with our parent companies, subsidiaries, affiliates, and brands under common ownership or control, including Drugs and Devices FZE (UAE) and other related entities.
• Regulatory Compliance: We may share information with regulatory authorities (such as FDA, DCGI, health ministries) as required by law, including adverse event reporting, product safety monitoring, and regulatory submissions.
• Healthcare Professionals and Partners: With your consent, we may share limited information with healthcare professionals, distributors, and business partners to provide you with relevant product information and services.
• Aggregated or De-Identified Information: We may use your information in aggregate or de-identified form to analyze and improve our Services, conduct research, and develop new products.
• Business Transfers: If the company or its assets are involved in a merger, acquisition, reorganization, or sale, your personal information may be transferred as part of the transaction, subject to the same privacy protections.
• Legal Requirements and Protection of Rights: We may disclose your information to comply with applicable laws, court orders, legal processes, government or law enforcement requests, or to protect our rights, property, or safety, or that of our users or others.
• Product Safety and Adverse Events: We may share health-related information with regulatory authorities, healthcare providers, or other entities as required for adverse event reporting, product recalls, or safety monitoring.

Data Security

We prioritize the security of your personal information and implement industry-standard protection measures appropriate for a pharmaceutical company handling sensitive health and personal data. Our security measures include:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure servers and data centers with physical and digital access controls
• Firewalls, intrusion detection systems, and regular security audits
• Strict access control policies with role-based permissions
• Regular employee training on data protection and privacy
• Compliance with industry standards including ISO 27001, HIPAA (where applicable), and GDPR
• Regular security assessments and vulnerability testing
• Incident response procedures for data breaches

We take commercially reasonable steps to ensure your information is protected from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, despite our efforts, no method of transmission over the Internet or method of electronic storage is completely secure. As such, we cannot guarantee the absolute security of any information you transmit to us or store on our systems.

In the event of a data breach that may affect your personal information, we will notify you and relevant regulatory authorities as required by applicable law.

Your Rights and Choices

Depending on your location, you have the right to access, modify, delete, or restrict the processing of your personal information.

• United States (California) (CCPA): Right to access, delete, and opt-out of data sharing.
• European Union & UK (GDPR): Right to access, correct, erase, restrict processing, and data portability.
• Canada (PIPEDA): Right to access and amend personal data.
• India (DPDP Act): Rights to access, correct, and withdraw consent.

If you wish to exercise any of these rights, please contact us at info@dnd.ltd

Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Specific retention periods may vary based on:

• Regulatory Requirements: Pharmaceutical companies are subject to strict record-keeping requirements. We may retain certain information (including adverse event reports, product complaints, and regulatory correspondence) for extended periods as required by health authorities (FDA, DCGI, etc.).
• Business Needs: We retain customer and transaction data for as long as necessary to provide services, process orders, handle customer service inquiries, and maintain business records.
• Legal Obligations: We may retain data to comply with legal obligations, resolve disputes, enforce agreements, and protect our legal rights.
• Consent: If you have provided consent for specific uses of your data, we will retain it for the duration specified or until you withdraw consent.

When personal data is no longer required for these purposes, we securely delete or anonymize it to prevent unauthorized access. Health-related information may be retained longer due to regulatory requirements for adverse event reporting and product safety monitoring.

Children's Privacy

We do not knowingly collect, receive, maintain, or use personal information from children under 18 years of age, and no part of any of the Website, the Platform, and/or the Services is directed to children under the age of 18. If you are under the age of 18, please do not provide any personal information through the Websites, and/or the Services.

Changes to This Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page, and the effective date will be modified accordingly. We encourage users to review this policy regularly.

International Data Transfers

Drugs and Devices Pharma Private Limited operates globally with offices in India and the UAE. Your personal information may be transferred to, stored, and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions where applicable
• Other appropriate legal mechanisms to ensure your data is protected

By using our Services, you consent to the transfer of your information to our facilities and those third parties with whom we share it as described in this Privacy Policy.

Special Considerations for Healthcare Information

As a pharmaceutical company, we handle health-related information with special care. If you provide health information (such as adverse event reports or product inquiries), we will:

• Use it only for the purposes stated in this Privacy Policy
• Share it only as required by law or with your explicit consent
• Maintain strict confidentiality and security measures
• Comply with applicable health information privacy laws
• Report adverse events to regulatory authorities as required by law

Marketing Communications

With your consent, we may send you marketing communications about our pharmaceutical, nutraceutical, and traditional medicine products, educational materials, and promotional offers. You can opt-out of these communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at info@dnd.ltd
• Updating your preferences in your account settings (if applicable)

Please note that even if you opt-out of marketing communications, we may still send you important transactional or regulatory messages related to your orders, account, or product safety information.

Contact Us

We appreciate your interest in our website and welcome any questions, feedback, or inquiries you may have regarding this Privacy Policy, the Website, or any products and services offered by Drugs and Devices Pharma Private Limited. For assistance, please feel free to reach out to us using the contact details provided below.

Drugs and Devices Pharma Private Limited
Email: info@dnd.ltd
Phone: +91 78628 82551

India Office:
6 Shanti Plaza Sector 11, Mira Road, Thane 401107, Maharashtra, India
S-101, Dream Heights, Pardi Vapi, Valsad - 396191, Gujarat, India
Phone: +91 78628 82551

UAE Office:
Drugs and Devices FZE
Q1-04-107/C, Saif Zone, Sharjah - UAE
Phone: +971 567983292

We are committed to responding to your queries promptly and ensuring a seamless user experience. By using the website and the platform and any service of the company, you explicitly agree to this Privacy Policy.